Quite simply, we want your shopping to truly adapt to your needs. If you’re not fully satisfied with your purchase you have 30 days to return the unused item and we will refund your money. Just send it back to us and we will refund the full purchase price. Ortocanis reserves the right to reject items that are used or damaged.
At Ortocanis we work very hard to offer you low prices. If you find a product with a lower price from another authorized distributor in Spain, we will match it. Guaranteed! In order to do so, please e-mail us the link of the competitor’s website and we will confirm the lower price. After we will contact you immediately with further instructions. This guarantee does not include Ebay auctions, free offers, wholesale websites, private sales or closeout deals.
Ortocanis.com is an online shop and we sell everything from a distance. We ship from Badalona to all corners of the planet, so don’t think twice about confirming your shopping cart with the item you’re interested in, once you enter the destination country you will see the final cost and possible shipping methods available.
You have access to free advice from veterinarian experts. Contact us by phone between the hours of 9 AM to 18:30h at (+34) 930 0219 323. You can also send us an email at firstname.lastname@example.org and we will respond as soon as possible. Keep in mind that it is helpful if you send us a picture or video of your dog. Try to be as specific as possible and have a veterinary diagnosis of the condition so we can help you as much as possible.
At Ortocanis we take the design of our aids very seriously. We develop, manufacture and test out our products in Barcelona. They are meticulously tested and approved by engineers and veterinarians. The materials have been carefully selected and the types of neoprene used in many of the aids have been imported from Germany. We do not manufacture for third parties or under other brand names.