Shop with Confidence
Quite simply, we want your purchase to work for you. Our 30 Day Return Policy means that should you not be completely satisfied with your purchase, simply return the unused item in its original packaging within 30 days of the purchase date for a refund of the full purchase price (minus shipping & handling). Ortocanis.com reserves the right to refuse to refund or exchange used or damaged products or products not in original packaging.
Ortocanis.com works hard to bring you low prices. If you have found a better price for an item at another authorised dealer in Spain we will match it - Guaranteed! In order for us to match the price please email a link of the competitor's website to [email protected] and we'll confirm their price is lower. We'll then contact you with further instructions. This is not an automated process, but we will respond as quickly as possible.
Price Match Guarantee Terms and Conditions
This guarantee does not apply to shipping charges. If the competitor limits quantities we reserve the right to do so as well, and if the offer is footnoted by "while supplies last", we reserve the right to confirm that the competitor still has the item in stock. Our Price Match Guarantee does not apply to competitor's bonus offers, Ebay auctions, free offers, auction websites, non-retail (wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction.
Internet competitor offers must include shipping and handling charges as the basis for comparison. Additionally, we must be able to verify that it is the exact same product in brand-new condition.
Worldwide shipping. Orders will be dispatched within 24 hours for in-stock merchandise purchased before 1pm Monday to Friday. Orders made on Saturday or Sunday will be dispatched the following Monday ex. Public Holidays. Orders will be dispatched acording with your choice, via postal service or courier. If a product is out of stock customer will be contacted with a delivery time estimation or offer of a refund.
You have access to free advice from veterinarian experts. Contact us by phone by checking our opening hours at the bottom of the web page, at the phone number (+34) 930 0219 323. You can also send us an email at [email protected] and we will respond as soon as possible. Keep in mind that it is helpful if you send us a picture or video of your dog. Try to be as specific as possible and have a veterinary diagnosis of the condition so we can help you as much as possible.
Ortocani's products are manufactured in Barcelona (Spain). We develop, manufacture and test all our products. All of them have been tested and approved by veterinarian and engineers. We do not manufacture for other brands out from Ortocanis.