I. Terms and Conditions of Use of the Ortocanis.com online store
Access and use of the Ortocanis.com online shop is completely free for users.
The Terms and Conditions are at all times available to users, and are completely free to access, easy and straightforward. You can access the Terms and Conditions of Use of the online store from any of the pages within it.
You may copy and print at any time these Terms and Conditions, using the appropriate functions of the browser.
Access to the purchase of any product in the online store will require the purchaser to expressly accept the Terms and Conditions of Use of the Ortocanis.com online store.
The Terms and Conditions are those published at all times in the online shop Ortocanis.com. The owner of the store may amend these Terms without notice, which is why users are advised to review and read them each time they go to purchase a product.
In compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce (LSSI), we inform you that this web page with address www.ortocanis.com, is owned by the Ortocanis SLU company , with CIF B66754722 with address at Riera d'en Matamoros 53, local. 08911 Badalona (Barcelona) and email [email protected], and registered in the Mercantile Registry of Barcelona in volume 45340, folio 68, page 484727 inscription 1.
The items published on the online store at Ortocanis.com are those that are available to users, grouped according to their characteristics. Each tab identifies product characteristics, prices, supplier or manufacturer.
The Ortocanis.com online store reserves the right to make promotions and special offers of products and vary them without notice.
III. Product availability
Ortocanis distributes products that are difficult to have readily available, as in many cases the items must be custom made and we can only work with low levels of e-stock. In case the requested product has been exhausted or there is an expected special delay in delivery, Ortocanis.com would contact the user by phone or email within 48 business hours of receipt and validation of order. You will be given the new delivery time. If you prefer, you can exchange the item for another of the same family, quality and price or receive a refund of the price paid. Your bank account provided for this purpose will be credited with the amount you paid, no later than thirty days following the payment of such amount.
IV. Liability Limitation
The information provided by the online store Ortocanis.com about products offered for sale, comes directly from the manufacturers, so we can not accept any responsibility for their content nor guarantee that the information provided is complete, reliable or current, or that the manufacturer is no longer manufacturing or has been withdrawn from the market. The user can expand this information by going directly to the website or customer service of the product manufacturer.
Furthermore, the published photographs do not always match the product they represent, for example, in color, pattern or shape. They are published only for informational reference.
The logos or trademarks of the manufacturers who are included in the product offers correspond to their rightful owners, the Ortocanis online store being authorized for their commercial use.
If you have questions about a product, you can send us your inquiry to Customer Service before confirming the order.
Veterinary science is constantly undergoing evolutionary changes in the same way as pharmacology and other sciences. So, it is the undeniable responsibility of the clinical veterinarian, based on their professional experience, to determine and verify the dose, method, period of administration, and contraindications of treatments applied to each patient. Neither the owner nor the author of Ortocanis content assume responsibility for damages that may be caused to persons, animals or property arising from the correct or incorrect use or application of the information that appears on the Ortocanis.com website.
V. Buying Process
After reading the Terms and Conditions, the user that would like to buy a product from those offered in the online store must select the product to acquire and follow all of the buying process steps.
The user must complete the information requested in the personal information section to continue with the purchase.
The personal information requested is subject to the regulations on protection of personal information, as indicated in the Legal Notice in the appropriate section of these Terms and Conditions.
The satisfactory completion of the purchase process is unequivocal proof of the buyer's consent to these Terms and Conditions.
When the Ortocanis.com online store receives the order, the user will be sent an automatic message by e-mail confirming receipt of the order, with the assigned reference number.
The Ortocanis.com online store will proceed to fulfill the order once you have received confirmation of payment made by the user through the various means established.
The user will always be able to identify and correct the information and errors in their information entry by sending an email to customer service:
Should an INVOICE be needed, you must send an email to the customer service address, image of the mail, the name or company name, address and tax ID or VAT information, of the holder of the bill. The invoice will be sent by post within fifteen days from shipment of the product.
All product prices are shown by default in Euros, taxes included, with exception of the shipping and delivery costs and not including withholding taxes to be paid by the buyer based on the tax regulations applicable to certain regions or countries. Shipping costs shown for the Canary Islands will not be valid, you should check via e-mail the corresponding shipping cost.
All product prices will be increased by the cost of shipment and delivery.
It is essential for the purchase of the product that the settlement by the user includes the shipping cost.
During the purchasing process the shipping costs of the product ordered will be specified according to the selected method. This amount is added to the product price and indicates the total amount to settle on each order placed.
For sales outside the territory included in the Iberian Peninsula, ie, Canary Islands and some foreign countries, customs duties and/or other local taxes, import duties, State taxes that are likely to be required and/or applicable, will be in charge and responsibility of the buyer, both in terms of declaration and payment to the authorities and/or agencies in your country.
Ortocanis.com reserves the right to change prices at any time, however orders will be invoiced on the basis of the rates in effect at the time of electronic submission of your order.
VII. Payment Methods:
Payment is due immediately at time of order.
We accept the following payment methods:
Bank transfer to the bank account indicated in the Ortocanis.com online store during the buying process:
If you choose to make a transfer, the account number will appear where you make the payment from your Bank. Once done, we will proceed to process the shipping of the order. Depending on the bank, the transfer is effective after 2-3 days.
Credit card VISA/Mastercard: following the instructions indicated on the Ortocanis.com online store, which has a policy for protecting the security of transactions made through the online store. We have subscribed to the security system of financial transactions put together by Redsys and Paypal. Only Redsys and "Paypal" have knowledge of your credit card information details, which are transmitted only in encrypted format.
Moreover, Ortocanis.com and its partners or suppliers do not retain any of your credit card information, we only retain information regarding your order to ensure its treatment and follow-up and to inform you of our product offerings.
The time limits begin to run from the moment the order was processed by Ortocanis.com, as indicated in the relevant section of these Terms and Conditions, depending on the dispatch region.
The time limits are approximated for the scope of delivery in the Peninsula and the Balearic Islands and have been supplied by the expeditionary company. Ortocanis.com is not held responsible for the changes in these delivery times once all steps for placing an order have been completed.
For deliveries outside the national territory, Ortocanis.com will notify the user via the contact information provided about any delays or special increase in the delivery time. Ortocanis in no event will be liable for customs charges that the country of destination may charge or delays that this institution may have on the delivery or import processing.
In the event that the product is not in stock, in the factory or warehouse, Ortocanis.com will contact the user to report the approximate delivery time for this product, also offering the option of paying the amount paid for this product if the user is not in agreement with the information provided.
IX. Right of withdrawal
According to legal regulations, the buyer shall have a period of 14 days from the date of receipt to freely withdraw from the contract and return the product without penalty or additional cost (except shipping). If the user exercises this right, they will only be bound to pay the direct expenses.
To exercise this right, the buyer must contact Ortocanis.com Customer Service or send an email to [email protected] indicating the exercise of this right to cancel the contract and identifying it with the purchase order number, invoice and product purchased and an account number where the amount paid for the product will be sent.
The product must be returned in its original packaging (accessories, brochures, etc.) and with warranty seals to demonstrate its nonuse, shipping costs being the responsibility of the customer. It is very important to return the product in the same condition as it was received, with no signs of dirt or animal fur, since in this case the return cannot be accepted due to hygienic reasons.
Ortocanis.com will refund the price of the product into the bank account specified by the purchaser in their communication of withdrawal within 30 days from receiving the product, in perfect condition.
All products sold by the Ortocanis.com online store benefit from the warranty period set by the manufacturer.
In the case that the buyer requires the warranty service for their product, either for hidden flaws, defects or repair, they can directly contact our Customer Service ([email protected]), where we will provide them with all information necessary for processing the request with us or with the manufacturer.
Repairs to be made as a result of product use or due to poor handling of the same are not considered to be in warranty.
XI. Customer Service
Our Customer Service is available for any information or questions:
Tel. + 34 930 219 323
XII. Privacy and electronic communications
In compliance with the Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), Ortocanis.com informs users that the communication of personal information implies the express consent of the User for the owner of the trademark to deal with and incorporate the personal information in an automated fashion into a personal data file, in order to (i) allow for the recruitment of products offered in the Ortocanis.com online store, (ii ) allow the user to obtain information about products from the Ortocanis.com online store, (iii) expedite the processing, management, administration, research, review, acceptance and/or rejection of user orders to purchase products offered through the Ortocanis.com online store, and (iv) authorize the dispatch, electronically or on paper, of information regarding products and services offered by the Ortocanis.com online store.
Ortocanis.com also informs the user that, under the terms of the Data Protection Act, you can exercise your rights of access, rectification, cancellation and opposition of your personal information, Ortocanis SLU, with residence at Riera Matamoros 53, 08911 Badalona (Barcelona) being responsible for their treatment.
Ortocanis.com agrees to maintain and store personal information that the User provides as confidential, ensuring that the server that will store and process such data has the necessary security measures to prevent access to such data by unauthorized third parties.
Notwithstanding the foregoing, Ortocanis.com may disclose to the competent Public Authorities personal data and any other information that is in their power through their systems and that is required, in accordance with the laws and regulations applicable.
To facilitate the recruitment and receive new product information, the user authorizes Ortocanis.com, to send publicity by mail or email about products and services offered in the online store, in accordance with Law 34/2002 for the Information Society and Electronic Commerce.
XIII. Applicable law
This contract shall be construed and governed in accordance with Spanish law, regulated, for electronic contracts by the Law 34/2002, of July 11, Services Information Society and Electronic Commerce, by the General Conditions Procurement, by the laws of Retail, Consumers and Users and those legally enforceable.
Ortocanis.com and the user will submit any dispute that may arise or may be related to the interpretation or controversy arising out of this contract, with express waiver of any privilege that may apply, to the courts of Badalona.