Faq Sections
To select the correct size of any of our products on our Web site, you must simply go the page of the product that you are interested in purchasing and scroll down to the description.
The sizes are indicated in the description of the product. Use the reference of the measurements, the breeds are just an indications; we also tell you how to take the measurements in order to select the right size.
If you have any doubt between the choice of two sizes read the description to select the correct size.
For braces in neoprene (for eg. knee, elbow, hock, carp, hip braces, etc.) there is always a certain margin due to the elasticity of the material itself, however, it is important to take the correct measurements as specified and follow the instructions for the size choice.
To know how much the wheelchair for dogs costs, just go to the wheelchair page on our Website and in the drop down menu on the right enter the weight of the dog and the distance from the ground to the groin.
The price will change automatically once this information is inputted.
To know the total price with the shipment included, please just add the wheelchair to the cart and proceed to finalize the order.
Add your delivery address and details and the web page will calculate the various shipping costs available.
Yes. The wheelchair does not stop the dog from doing all his physical needs. The dog gets used to doing them with the wheelchair on and standing up.
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You have 30 days from the order date to make a return. You can return the product you do not want as long as it is in perfect condition, without traces of hair, odours, dirt or signs of use.
If you are in Spain and have a printer, you can manage your return directly and in an easy way in our returns section by clicking here: https://ortocanis.shipping-portal.com/rp/
The cost of the return is 3,95 € and will be discounted directly from the refund of the article.
If you are from anywhere else, or you don't have a printer, or you prefer shipping by your own the product back to us you just need to send the product you want to return to our office with any carrier you prefer. Within the package you need to add the product clean and in perfect conditions, the invoice or a note with your full name and order reference. The shipping address is:
Ortocanis S.L.U.
Riera d’en Matamoros Street 53, local
08911 Badalona
Spain
IMPORTANT: The product must be returned in perfect condition, without traces of hair, odours, dirt or signs of use. In the event that the product received is not in perfect condition, a discount of between 0% and 50% of the amount to be returned may be made.
If you have made the payment of your order by transfer or cash on delivery, we will need your IBAN and SWIFT / BIC account to make the payment.
From the moment you make the return until we receive it, a few days may pass due to the postal management or the logistics company. Once we receive the returned product and verified that it is in perfect condition we will send you an email and we will proceed to refund the amount of the product within 5 to 7 days.
You have 30 days to exchange the product.
If you want to make an exchange, you will have to place your order again with the size or product you need and return the product that you don't need.
Ship back to us the package with the product clean and in perfect conditions, the invoice or a note with your full name and order reference. The shipping address is:
Ortocanis S.L.U.
Riera d’en Matamoros 53, local
08911 Badalona
Spain
IMPORTANT: The product must be returned in perfect condition, without traces of hair, odours, dirt or signs of use. In the event that the product received is not in perfect condition, a discount of between 0% and 50% of the amount to be returned may be made.
If you have made the payment of your order by transfer or cash on delivery, we will need your IBAN and SWIFT / BIC account to make the payment.
From the moment you make the return until we receive it, a few days may pass due to the postal management or the logistics company. Once we receive the returned product and verified that it is in perfect condition we will send you an email and we will proceed to refund the amount of the product within 5 to 7 days.
Once the parcel has been shipped you will receive an email with the tracking number to follow the shipment and probable date of delivery.
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