How to Return a product?
You have 30 days from the order date to make a return. You can return the product you do not want as long as it is in perfect condition, without traces of hair, odours, dirt or signs of use.
If you are in Spain and have a printer, you can manage your return directly and in an easy way in our returns section by clicking here: https://ortocanis.shipping-portal.com/rp/
The cost of the return is 3,95 € and will be discounted directly from the refund of the article.
If you are from anywhere else, or you don't have a printer, or you prefer shipping by your own the product back to us you just need to send the product you want to return to our office with any carrier you prefer. Within the package you need to add the product clean and in perfect conditions, the invoice or a note with your full name and order reference. The shipping address is:
Riera d’en Matamoros Street 53, local
IMPORTANT: The product must be returned in perfect condition, without traces of hair, odours, dirt or signs of use. In the event that the product received is not in perfect condition, a discount of between 0% and 50% of the amount to be returned may be made.
If you have made the payment of your order by transfer or cash on delivery, we will need your IBAN and SWIFT / BIC account to make the payment.
From the moment you make the return until we receive it, a few days may pass due to the postal management or the logistics company. Once we receive the returned product and verified that it is in perfect condition we will send you an email and we will proceed to refund the amount of the product within 5 to 7 days.
How to exchange a product?
If you want to make an exchange, you will have to place your order again with the size or product you need and return the product that you don't need.
For the return you have to follow the steps indicated above in "How to return an order in Ortocanis?"
We look forward to helping you next time.