I sent my parcel back for a refund, did you receive it?

It takes several days for the return of your product, depending on the type of system used (the normal mail service takes much longer than a courier service).

I you chose our pick up service (available only in Spain) it usually takes 2-3 days.

We receive returns from our clients every day, we open them, check that the product is clean and in as-new condition and we send an email to inform you that we have received and controlled the product.

If everything is in order we will proceed with the reimbursement in the next 7 days, with the same system used for the purchase.

If the product is not returned in perfect condition, and we have to clean it, the reimbursement procedure will take longer, moreover if it is not in as-new condition we will carry out only partial reimbursement.