Dog integral harness
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  • Dog integral harness
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  • Dog integral harness
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  • Dog integral harness
  • Dog integral harness
  • Dog integral harness
  • Dog integral harness

Full Support Harness for dog

€61.90

This full body system harness for dogs is the answer to an "all-in-one" support harness.

Designed by canine rehabilitation experts specifically for post-op patient control and as an assistive device for older or arthritic dogs.

Only colour black is available.

Scroll down in the description to see how to select the size and visit our FAQ section for any other questions about its uses, instructions, shipping, payment methods, returns or exchanges.

Size
Quantity

Order it before 21 hours and 23 minutes and receive it on Wed 22 March with Correos Express

Ratings and comments from our customers
( 4.9 / 5) - 82 feedback(s)

Full Support Harness for dog

This full body harness system is made of nylon and is lined with 3D fabric for maximum comfort. 

The quick-release buckles make for an easy application and the adjustable straps provide a secure, customized fit.

Sizes

1. Take a sewing tape, or a tape measure and string.

2. Measure the contour of the chest (if in doubt, check the instructions in the product images).

3. Look at the size chart for the size that corresponds to the measurement taken.

4. In case of doubt between two sizes, choose the smaller one.

Size Chest Diameter Weight
S 36 - 46 cm <7 kg
M 47 - 66 cm 7-12 kg
L 67 - 79 cm 12-20 kg 
XL 80 - 110 cm 20- 30 kg
XXL 111 - 120 cm 30-50 kg

Soporte de cadera

Designed and manufactured by Ortocanis, in Barcelona.

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 -   (Barcelona, Spain)
Bon dia. Molt bon producte, va arribar molt ràpid. Es una ajuda per el meu gos, ja que té una mica més de 13 anys. Recomanable. Gràcies.
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 -   (MARCOUSSIS, France)
Commande reçue rapidement. Très satisfaite de ce harnais. Bonne taille, bon maintien du train arrière de mon chien .
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 -   (Barcelona, Spain)
En realidad esta muy bien! La correas son de muy buena calidad, las costuras, así que si es resistente! Ayuda a el manejo con tu chachorro!
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 -   (MADRID, Spain)
Muy útil y sencillo de colocar.
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 -   (Oviedo, Spain)
El arnés es fantástico. En un día ha conseguido que Gilbert se valga por sí. Ahora está muy contento. El envío y la atención perfectos.
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 -   (a coruña, Spain)
Muy bueno y útil, nos salvó la vida, tanto a mí labradora como a mí, merece la pena la compra.
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 -   (Hospitalet De Llobregat, Spain)
Muy contento, se adapta bien y permite ayudar a mi mascota a levantarse.
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 -   (Peñarroya - Pueblonuevo, Spain)
Gracias a este producto, mi perro con displasia y varias hernias en la columna puede caminar de forma más estable y con mayor sujeción.
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 -   (Santpedor, Spain)
El arnés está bien y fácil de poner. Ahora tenemos que adaptarnos las dos(mi perra y yo). Le funciona bien para las patas traseras.
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 -   (Tarragona, Spain)
Perfecto y funcional muy recomendado!
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 -   (Madrid, Spain)
Aun no lo hemos utilizado ya que la perrina se nos ha recuperado, pero está claro que lo tendré que utilizar. Parece que está muy bien.
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 -   (Barcelona, Spain)
Una maravilla. Jaina tiene degenerado un disco cervical y a veces perdía el equilibrio. Buen material, encantados!
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 -   (Tres Cantos, Spain)
Me ha encantado porque no pesa, y sujeta muy bien la parte trasera del perro ayudándole a levantarse o a seguir caminando. Es muy cómodo
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 -   (BENIDORM, Spain)
Contentísima pues mi carlina con displasia camina mejor. además puntualmente se puede alzar al perro cogiendo el arnés por la parte superior
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 -   (Puente San Miguel (Reocín), Spain)
Genial, sin el arnés hubiera sido imposible pasear al perro
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 -   (Madrid, Spain)
Fácil de poner y parece que mi perro está muy cómodo con el , muy útil para paseos más largos y/o subir escaleras.
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 -   (ARMENIA, Colombia)
Quiero agradecer muchísimo a Ortocanis no sólo por la tremenda calidad de sus productos sino también por el excelente servicio al cliente
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 -   (Bétera, Spain)
El mejor. Cómodo para el perro y para el humano. Se pone muy fácil. No molesta si se deja puesto. Dura mucho tiempo
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 -   (sueca, Spain)
muy buena calidad , lo he recibido super rapido, en dos dias, a mi perra no le hace gracia andar con el,seguire insistiendo
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 -   (Baeza, Spain)
Este arnés es excelente , sin el mi Teckel no podría salir a pasear
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 -   (Marcinelle, Belgium)
Livraison et prix correct. Le harnais va très bien pour mon chien, parfait rien à dire sur le colis
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 -   (La Flotte, France)
Parfait pour la rééducation après hernie discale opérée, utilisé une quinzaine de jours après l’intervention.
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 -   (LOCERI, Italy)
Top! J'ai un Malinois de 14 ans qui pese 27 Kg. J'ai pris la taille L. Parfaite. Le harnais est a la fois robuste et confortable.
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 -   (Santa Ursula, Spain)
Estoy feliz de haber pedido el arnés integral para mi perrito operado de hernia discal. Le aporta estabilidad y seguridad en sus paseos.
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 -   (esbly, France)
Super Harnais, facile à enfiler, confortable et léger. Un petit plus, ce serait bien que la partie arrière puisse se détacher de l'avant.
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 -   (Granada, Spain)
Muy contentos con el arnés. Perfecto para ayudarlo después de su operación de hernia discal. Muy cómodo y fácil de poner.
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 -   (Torino, Italy)
Molto valido. Grazie. Puntuali e molto corretti
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 -   (costa da caparic, Portugal)
Bom dia Referente ao arnês confesso que ainda não tive oportunidade de experimentar Quanto ao vosso serviço - impecavel !
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 -   (URCUIT, France)
Ce harnais pour mon labrador de 11 ans atteint d arthrose et qui perd en mobilité. Ce harnais est super pour l aider à continuer à marcher!!
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 -   (Portimao, Portugal)
Produto bem concebido, em relação ao tamanho, a frente e a parte trás são completamente desproporcionais, frente enorme e trás minúscula.
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 -   (Valldemossa, Spain)
el producto en sí es muy bueno y el servicio perfecto, pero a mi perro no le sirvió, pero nada tiene que ver con la calidad del producto
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 -   (gijon, Spain)
De gran ayuda para mi labrador de 12 años con problemas de movilidad. Todavía se está adaptando pero creo que le va a ir muy bien
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 -   (Juriquilla Querétaro, Mexico)
Le quedo muy bien , la talla muy precisa de acuerdo a la guía , la entrega eficiente y la calidad del producto de nuestro total agrado
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 -   (Argentona, Spain)
Rapidez en la entrega del producto y producto en perfecto estado. El arnés integral le va femonenal a mi pastor alemán viejito. Gracias.
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 -   (Santa Pola, Spain)
Por desgracia no he podido utilizarlo, porque mi pequeña se fue antes de hora y tuve que devolverlo. Pero excelente calidad y acabados.
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 -   (Girona, Spain)
Súper útil!
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 -   (Camarles, Spain)
Muy buen producto y eficaz para cualquier perro con dificultades para caminar
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 -   (Münchenstein, Switzerland)
Wir haben mehrere Tragehilfen ausprobiert für unseren Labrador. Doch diese Tragehilfe war mit Abstand die Beste. Sie engt den Hund nicht ein und schnell an-und ausgezogen. Ich kann dieses Produkt sehr empfehlen . Eine ausführlichere Anwendungsbeschreibung wäre von Vorteil.
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 -   (Escalona, Spain)
Nos salvó de una situación muy complicada. La mejor inversión de mi vida
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 -   (MADRID, Spain)
Hola estoy muy satisfecha con mi pedido ,arnes para pastor Alemán,con displasia ,lo lleva siempre puesto y parece que va mejor y mas estable ,podiendolo ayudar en cada momento que lo precise,gracias por tener estos productos tan necesarios
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 -   (Sant Joan Despí, Spain)
Ha estat perfecte!! La gosseta pot caminar molt millor amb l\'ajuda de l\'arnes canino integral.
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 -   (María de Huerva, Spain)
El producto tal y como se comenta en la página. Muy útil y buenos acabados. Lo q puedo echar en falta es un agarre un poco más corto en la parte central del arnés para no tener q llevarlo al hombro y poder dirigir mejor a mí perro ( una pastor alemán de 14 años q ha tenido un problema del sistema Vestibular). Por todo lo demás ha sido un placer y un descubrimiento de la calidad y utilidad q se pue
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 -   (Alcobendas, Spain)
Le ha venido muy bien al perro.
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 -   (Asso (CO), Italy)
Really helpful for my old chow chow with dysplasia! Very good delivery service!
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 -   (Fontaines-Saint-Martin, France)
Produit de qualité. Belles finitions. Prix justifié
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 -   (Carnaxide, Portugal)
Muy bueno.
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 -   (Socorro, Colombia)
Cumple muy bien su propósito, el material del chaleco me parece un poco áspero, por lo demás, buen producto
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 -   (Rubí, Spain)
Muy buen producto, resistente, y de una calidad superior
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 -   (., Spain)
È perfetto, mi ha salvato da una situazione difficile
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 -   (Floridsdorf, Austria)
Das Geschirr ist toll verarbeitet und sehr gut individuell einstellbar. Ich kann meinen 26 Kilo Hund leicht beim Treppensteigen und ins Auto helfen. Die Lieferung und das Service ist top! Vielen Dank!
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 -   (Noceto (PR), Italy)
Utile e funzionale, ma per 87,00 euro almeno gli agganci sarebbero dovuti essere in metallo, così in plastica sono troppo fragili. Questo è un prodotto ortopedico non una pettorina da passeggio. Infatti ho dovuto aggiungere moschettoni in metallo alla cinghia di sollevamento per paura che si possano rompere. Ho un cane di 27 kg e 15 anni con problemi alla schiena e di deambulazione.

Buona sera Roberto, Questo specifico materiale plastico è stato appositamente testato per il suo utilizzo in quanto è più leggero però resistente e permette sorreggere pesi elevati. Inoltre è meno invadente per la tranquillità del cane in quanto non crea nessun suono “metallico” durante l’utilizzo.

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 -   (Sannicandro di Bari, Italy)
Totalemente soddisfatta, l\' imbracatura e i 2 manici sul posteriore e al centro rendono i movimenti più semplici... io e il mio cane siamo contenti
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 -   (Donostia-San Sebastian, Spain)
El arnes es facil de colocar, se puede colocar solo la parte de delante, o con el complemento de la parte de atras que van unidas por una tira, ya que sino la parte de atras se escurriria para abajo. La talla tal vez le quede un poco grande aunque graduandolo bien le sirve igual. De momento nos apañamos bien . El envio fue muy rapido. Resulta de gran ayuda para subir escaleras o levantarlo.
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 -   (Barcelona, Spain)
El arnés nos está siendo de mucha ayuda tanto a mi peludo Rasty como a mi. Se siente más seguro y los paseos son mejores para los dos. Lo recomiendo.
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 -   (San Agustín del Guadalix, Spain)
Tido muy bien y muy rápido
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 -   (Malveira, Portugal)
Produto muito bom de excelente qualidade e confortável para o meu cão. Ficamos um bocado baralhados ao montar a primeira vez mas é muito simples.
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 -   (AVILÉS, Spain)
En general bien. Me he equivocado con la talla de las calzas al picar la talla en el menú, pero el arnés no coincide con la toma de medidas que indican ustedes en la página. No se ajusta al rango de tallas válidas. Como lo que me interesaba era el arnés caudal, me arreglo bien independizándolo del resto de la órtesis.

Algunas unidades del arnés pectoral se hicieron con una costura diferente en la cinta que va en el pecho y esta costura redujo el margen de pecho. Para solucionarlo solo hay que descoser el tensor, la pieza pequeña con dos agujeros para la cinta. Anulando ese tensor se ganan unos 8 o 9 cm que te pueden faltar.

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 -   (Leganés, Spain)
Ya he tenido ocasión de probar el arnés integral XXL y debo decir que me ha encantado. Construido en un material en lo que se nota que es un material resistente; nada aparatoso, muy fácil y rápido de poner y quitary que permite que el perro haga sus necesidades sin ningún problema. Una de las características que más valoro yo por la necesidad concreta de mi perro es el asa trasera de ayuda puntual
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 -   (Milano, Italy)
Ottimo prodotto, Ottima qualità e fattura. Consigliato!!
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 -   (Centallo, Italy)
mi sono trovato molto bene, questo prodotto ha migliorato il benessere del mio cane e agevolato la gestione nei momenti di maggior debolezza e paresi degli arti posteriori. ottimo
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 -   (Rovereto (TRENTO), Italy)
Ringrazio, molto bene, un saluto e lavorate sempre bene, quando si fa felice un cliente non si perde mai! Buona continuazione
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 -   (SAN FERNANDO DE HENARES, Spain)
Excelente producto , cumple su objetivo y mi perro ha mejorado muchisimo gracias a el...se esta recuperando de una hernia cervical que lo dejo tetraplegico y con este arnes consigue caminar . Muchas gracias por todo y el envio estaba en mi casa en 24 horas.
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 -   (TULA DE ALLENDE, Mexico)
Buen producto, falta poder ajustar el largo de la correa para cargar.
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 -   (Barcelona, Spain)
Esto todavía no se lo he puesto , es preventivo por si la banda de ayuda no es suficiente . Pero si puedo decir que la banda de ayuda le va genial
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 -   (Brugnato, Italy)
Funziona benissimo grazie anche da parte del mio cane
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 -   (Serra, Spain)
No comments
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 -   (TORREJÓN DE LA CALZADA, Spain)
Producto de calidad Producto de calidad que se atiene a lo ofertado en la página web. Entrega rápida y sin problemas
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 -   (Sabadell, Spain)
Muy bien! El producto muy bien pero el artículo tardó 48 horas en ser entregado, y no 24 h. como se supone que debería haber sido.
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 -   (MÁLAGA, Spain)
Todo fue muy bien Aunque la compra la voy a devolver para cambiarla por otro modelo, todo fue muy bien. Espero que la devolucion sea igual.
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 -   (MÁLAGA, Spain)
perfecto Perfecto todo en atencion yservcio.
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 -   (Sesto Fiorentino - FIRENZE, Italy)
Molto professionale molta competenza e serietà
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 -   (Modena, Italy)
Consegna perfetta Consegna rapidissima e senza alcun problema il prodotto pare robusto per la sua efficacia attendo commento dal nostro veterinario.
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 -   (milano, Italy)
grazie ciao, prodotto ricevuto velocemente e molto utile. grazie
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 -   (torino, Italy)
Soddisfatta dell\\'acquisto! Soddisfatta dell\\'acquisto! Sono stati seri e affidabili, nonostante il prodotto non fosse disponibile al momento dell\\'ordine sono riusciti a esaudire la mia richiesta.
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 -   (Montecassiano, Italy)
Tutto perfetto! È la seconda volta che acquisto da Ortocanis. I prodotti sono ben realizzati ed utili, il personale tempestivo nelle richieste e gentile.
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 -   (coria del rio, Spain)
Muy buen producto y servicio! El arnés muy bueno, cumple las expectativas que tenía y la velocidad en el envío excelente, estaba en casa en menos de 24 horas.
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 -   (Rome, Italy)
ben descritto Prodotto ben descritto, ordine veloce da fare, spedizione immediata, arrivo nei tempi previsti.
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 -   (puerto de sagunto , Spain)
Todo ok! Compre un arnés integral perfecto para mi labrador de 15.años. Llegó en 24h. Todo ok.
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 -   (quintanar de la orden, Spain)
Muchas gracias, por existir!!!:) La verdad que muy bien, cómodo, seguro y práctico para nosotros que hace que nuestro perro tenga algo más de calidad de vida, Muy contentos con el producto, Muchas gracias, por existir!!!:)
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 -   (San Francesco Al Campo, Italy)
Perfetto! Grazie mille la pettorina e\\' perfetta è di aiuto per il mio cane con problemi di deambulazione.
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 -   (Cedillo del Condado, Spain)
Espera pero bien Hubo que esperar unos días por falta de stock pero por lo demás bien, buena comunicación.
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 -   (ZOGNO, Italy)
Bravo! Preciso, puntuale. Ottimo prodotto e venditore.
    How do I know which size I need?

    To select the correct size of any of our products on our Web site, you must simply go the page of the product that you are interested in purchasing and scroll down to the description.

    The sizes are indicated in the description of the product. Use the reference of the measurements, the breeds are just an indications; we also tell you how to take the measurements in order to select the right size.

    If you have any doubt between the choice of two sizes read the description to select the correct size.

    For braces in neoprene (for eg. knee, elbow, hock, carp, hip braces, etc.) there is always a certain margin due to the elasticity of the material itself, however, it is important to take the correct measurements as specified and follow the instructions for the size choice.


    How to return a product?

    You have 30 days from the order date to make a return. You can return the product you do not want as long as it is in perfect condition, without traces of hair, odours, dirt or signs of use.

    If you are in Spain and have a printer, you can manage your return directly and in an easy way in our returns section by clicking here: https://ortocanis.shipping-portal.com/rp/ 

    The cost of the return is 3,95 € and will be discounted directly from the refund of the article.

    If you are from anywhere else, or you don't have a printer, or you prefer shipping by your own the product back to us you just need to send the product you want to return to our office with any carrier you prefer. Within the package you need to add the product clean and in perfect conditions, the invoice or a note with your full name and order reference. The shipping address is:

    Ortocanis S.L.U.

    Riera d’en Matamoros Street 53, local
    08911 Badalona
    Spain

    IMPORTANT: The product must be returned in perfect condition, without traces of hair, odours, dirt or signs of use. In the event that the product received is not in perfect condition, a discount of between 0% and 50% of the amount to be returned may be made.

    If you have made the payment of your order by transfer or cash on delivery, we will need your IBAN and SWIFT / BIC account to make the payment.

    From the moment you make the return until we receive it, a few days may pass due to the postal management or the logistics company. Once we receive the returned product and verified that it is in perfect condition we will send you an email and we will proceed to refund the amount of the product within 5 to 7 days.


    How to exchange a product?

    You have 30 days to exchange the product

    If you want to make an exchange, you will have to place your order again with the size or product you need and return the product that you don't need.

    Ship back to us the package with the product clean and in perfect conditions, the invoice or a note with your full name and order reference. The shipping address is:

    Ortocanis S.L.U.

    Riera d’en Matamoros 53, local
    08911 Badalona
    Spain

    IMPORTANT: The product must be returned in perfect condition, without traces of hair, odours, dirt or signs of use. In the event that the product received is not in perfect condition, a discount of between 0% and 50% of the amount to be returned may be made.

    If you have made the payment of your order by transfer or cash on delivery, we will need your IBAN and SWIFT / BIC account to make the payment.

    From the moment you make the return until we receive it, a few days may pass due to the postal management or the logistics company. Once we receive the returned product and verified that it is in perfect condition we will send you an email and we will proceed to refund the amount of the product within 5 to 7 days.


    How can I trace by parcel and know when it will be delivered?

    Once the parcel has been shipped you will receive an email with the tracking number to follow the shipment and probable date of delivery.


    How long will it take to receive the product and how much are the mailing costs?

    We have various methods of shipment depending on the country from which the order is made (24/48 hours - 3/4 days - 10/14 days).

    You can check the couriers available and shipping times by adding the article in the basket, continue to finalise the order and enter your address.

    As soon as the address, the country and the postal code are entered, the web page will automatically show you the different couriers, prices and shipping times.

    Prior to confirming your order check that all the information of the address is complete to avoid delays or problems for the delivery of the parcel.


    How do I know if my order has been shipped?

    Once the order has been shipped you will receive an e-mail with the tracking number.

    You can check the status of your order by entering with you username in the ortocanis.com web site, here.

    At the top, on the right you must click on “Enter”. 

    To enter just put the email and the password sent to you automatically when you made the order.  Once you get into your account you can check the status of your order, the article you bought, etc…


    I have just made an order, but I made a mistake with the size, the address, the phone number…..how can I modify the order?

    We process all orders from Monday to Friday from 10:00 to 13:30 and from 15:00 to 17:00 (Spanish peninsular time).

    If you wish to make a modification please call +34 930 219 323 so we can make it before shipping. 

    Once sent it will not be possible to make any modification.

    We receive a lot of emails, if you send us an email to correct an order, we cannot guarantee that we will read it before it is shipped, so we recommend calling. 


    How can I pay for my order?

    We have different payment methods depending on the country where the order is made. 

    In most cases, the following methods can be used:

    • Credit card
    • Bank transfer
    • Paypal
    • Payment upon receipt (available only for Spain and Portugal).

    As soon as you enter your address, country and postal code, the web page will indicate the different payment methods.


    At what time will the parcel be delivered?

    If you chose shipment by courier and not the postal service, the time of delivery depends on the courier's itinerary in your area.  

    By checking your tracking number the tentative time of delivery will be indicated.

    You can track your order with the email we have sent to you once the parcel have been shipped.

    I you chose shipment through the postal service, it will be delivered to you by the postman directly without prior notice.  

    If the postman cannot leave the parcel in your mail box due to its size, he/she will leave a notice in your mailbox for you to go and collect it directly in the post office.


    Does the courier call to deliver the parcel?

    If you chose delivery by courier service and not the post office, we cannot assure you that they will call you before delivery.  It always depends on how they have organised their itinerary in the area and the number of deliveries they have.

    I you chose shipment through the postal service, it will be delivered to you by the postman directly without prior notice.  

    If the postman cannot leave the parcel in your mail box due to its size, he/she will leave a notice in your mailbox for you to go and collect it directly in the post office.


    What happens if the courier delivers the parcel and I’m not home?

    Don't worry!

    You have to check the tracking number of your shipment. If the courier could not deliver there are two options:

    1- The parcel will have been left at a Parcel Shop (i.e. a shop, bar or gas station, etc.). 

    You have to check the address and opening times using the tracking number so to pick up the parcel directly there.

    2- The parcel will be delivered the day after at the same address.

    You must check your tracking number for the order to see where the parcel is in case the courier could not deliver it to you personally.

    I you chose shipment through the postal service, it will be delivered to you by the postman directly without prior notice.  If the postman cannot leave the parcel in your mail box due to its size, he/she will leave a notice in your mailbox for you to go and collect it directly in the post office


    What size should I choose for the wheelchair?

    The wheelchair for dogs is completely adjustable.

    We have different sizes that depend from the weight of the dog basically.

    To select the correct one, go to our wheelchair web page and in the drop down menu on the right enter the weight of the dog and the distance from the ground to the groin.

    You don't need to worry about anything else, we will ship you the wheelchair that will adapt to your dog's size based on the indication you have made.


    Can I rent a wheelchair?

    Yes!

    You can rent the wheelchair for your dog all other Europe. The rental is per month.  

    To rent you must pay:

    1- A deposit. This varies on the basis of the weight of the dog (150 € - 200 € - 250 €), please check here.

    2- A monthly rent. This varies on the basis of the weight of the dog (64,90 € - 79,90 € - 89,90 €), please check here.

    To carry out the renting order you must first pay the deposit together with the first month's rent by telephone (we speak Spanish, Italian, English).

    When you want to stop renting the wheelchair you must send us an email and return it clean with all accessories to the following address:

    Ortocanis

    Riera Matamoros 53

    08911 Badalona

    Spain

    You can ship it back with any courier. 

    Once we receive the wheelchair back and verified all the parts, we will send you an email notification and refund the deposit in the following working days.


    When should my dog use the wheelchair?

    The wheelchair for dogs is used when the dog has difficulty in walking or standing still during normal activity.

    One thinks that it should be used only when the dog has completely lost the mobility of its hind legs, but this is not true at all.

    The wheelchair is often used for rehab, thanks to the fact that it sustains the weight of the dog and leaves the legs free to move them without sustaining its own weight.

    Thus the muscles of the legs continue to work and to be used without muscle mass loss.

    The wheelchair allows the dog to be autonomous and independent, not like the harness that needs someone to help the dog walk.

    The wheelchair has accessories to support or not the back legs, depending on the heat. It can be used both in cases of partial mobility (when the dog has difficulty in standing up and walking) or in cases of total loss of mobility and the dog simply drags his/her legs.


    I cannot assemble the wheelchair for my dog, what can I do?

    We send specific instructions on how to assemble the wheelchair in our package.

    Should you need further help go to our video in Youtube “How to assemble the wheelchair".


    I do not know how to put the product on my dog, where are the instructions?

    You will find the instructions on the same web page of the product, just by scrolling down to the description.

    It may also be that they come with the product if it is wheelchairs or electronic material.

    Remember to make a gradual introduction of the orthoses, that is, use it for a few minutes the first day and thoroughly review the area of ​​the body in contact with the dog to rule out possible friction with the material.

    If the size is correct little by little the dog will adapt and we can lengthen the treatment period. In general, orthoses are recommended to be worn about ten minutes before and for the duration of the walk. And always under our supervision.


    For how long can I leave the product on the dog?

    We advise you to introduce any kind of product gradually.  In the first few days you should check for skin reactions or redness. We use soft materials to reduce rubbing to the minimum.

    In the case of any kind of lesion or wound you should remove the product and wait for the wound to be fully healed.

    For braces, it is advisable to put them on ten minutes before taking the dog for a walk so that the neoprene warms up, and keep it on for up to ten minutes after returning home.


    Can I wash the product?

    Yes!

    The product should be hand-washed in cold water to guarantee a long life.


    My dog does not walk, which harness should I buy?

    To begin with, it is important to know what the dog's problem is. Depending on the affected area or limb, we will choose one harness or another. 

    We have different types of harnesses:

    For the hind legs:

    In this case, the most used harness to hold the hip part is the support harness for dogs, which is very simple and easy to use thanks to its versatility and adjustability. It is used to help the dog support its weight to be able to walk, go up or down stairs or get into the car.

    For the front legs:

    Ruffwear harnesses, such as the "Web Master" harness and all harnesses of this brand are recommended to help a dog with mobility problems in the front legs. The support harness can also be used for the front limb.

    For the whole body:

    In case the dog needs more general support, it is advisable to use full harnesses, i.e. for both back and front legs. In this case you can opt for the Full Body Harness.

    The support band is the ideal option in cases where we do not want to interfere with the dog's hip or groin area, and we need a more focused support as it supports the dog in the abdominal area.


    How are returns reimbursed?

    The returned product is checked to make sure it is clean and in as-new condition.

    Reimbursement is made in the 7 days after receipt of the packet, with the same system used for the purchase.

    If the product is not returned in perfect condition, and we have to clean it, the reimbursement procedure will take longer, moreover if it is not in as-new condition we will carry out only partial reimbursement.


    Can I come and try the product in the Ortocanis shop?

    We are not a shop in the traditional sense, we are an online shop and we ship our products from our offices in Badalona (Barcellona).

    We have an office with very little space available to deal with clients, however if necessary you can come to buy or pick up the products directly in the office.

     We do NOT carry out diagnoses or consultancies because we are not veterinary doctors. 

    We specialise in the products we sell and we can explain how they work even if all the information is shown directly in the web site.

    You should consult a vet for diagnosis before coming to us with indication of the product you need so that we can best help you.

    The time in the office to attend clients is very limited, so we suggest you to already have checked online the product you need with the sizing information.

    You do not need to phone to make an appointment but we do suggest you call us to ensure the product you need is in stock.