Exchanges

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Add this item to your shopping cart in case of returns or exchanges in order to pay for the delivery costs.

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Ratings and comments from our customers
( 4.9 / 5) - 29 feedback(s)

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Exchanges

Add this item to your shopping cart in case of exchanges in order to pay for the delivery costs.

The service of collection is available only in Spain for the moment, so you will need to ship back by post, no later than thirty (30) days after the date of purchase, the product you want to change to the following address:

Ortocanis SL

Carrer Riera Matamoros 53

08911, Badalona

Spain

In case of return we will credit the full amount to the original method of payment in less than 48 h provided the item does not show wear or damage.

We work hard to ensure that we always get your order right the first time, but we realize that sometimes we do make mistakes. If we’ve made a mistake, please tell us so that we can work with you to resolve the issue quickly without having to pay for the delivery costs. Your satisfaction is our priority!

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Ratings and comments from our customers

Score:  
 
 -   (Sueca, Spain)
En mi caso ha sido devolucion. Muy bien porque pasan a recojerlo el dia que te viene bien
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 -   (Alcalá de Henares, Spain)
Todo muy bien muchas gracias Ignacio atención inmejorable
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 -   (El Rompido, Spain)
Excelente servicio de atención al cliente, seguramente volveré a comprar.
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 -   (miami, United States)
Necesito con todo respeto que se me haga el Fabio pronto y me sea enviado pronto por mi mascota le hace falta el soporte de cadera.Atentamente Maria t vasquez
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 -   (Sant Celoni, Spain)
Eficacia y rapidez. Muchas gracias.