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€5.74

Add this item to your shopping cart in case of returns or exchanges in order to pay for the delivery costs.

Quantity

Pídelo antes de 55 horas y 82 minutos y recíbelo between Mon 27 y Wed 29 con Express

Ratings and comments from our customers
( 4.9 / 5) - 31 feedback(s)

Exchanges

Add this item to your shopping cart in case of exchanges in order to pay for the delivery costs.

The service of collection is available only in Spain for the moment, so you will need to ship back by post, no later than thirty (30) days after the date of purchase, the product you want to change to the following address:

Ortocanis SL

Carrer Riera Matamoros 53

08911, Badalona

Spain

In case of return we will credit the full amount to the original method of payment in less than 48 h provided the item does not show wear or damage.

We work hard to ensure that we always get your order right the first time, but we realize that sometimes we do make mistakes. If we’ve made a mistake, please tell us so that we can work with you to resolve the issue quickly without having to pay for the delivery costs. 

Score:  
 
 -   (sant bartomeu del grau, Spain)
el cambio fue sin problemas
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 -   (Huesca, Spain)
Por error solicitamos una talla inferior a la que necesitaba el perro y no ha habido ningún problema para que nos la cambiasen. Muy buen tra
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 -   (Sueca, Spain)
En mi caso ha sido devolucion. Muy bien porque pasan a recojerlo el dia que te viene bien
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 -   (Alcalá de Henares, Spain)
Todo muy bien muchas gracias Ignacio atención inmejorable
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 -   (El Rompido, Spain)
Excelente servicio de atención al cliente, seguramente volveré a comprar.
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 -   (miami, United States)
Necesito con todo respeto que se me haga el Fabio pronto y me sea enviado pronto por mi mascota le hace falta el soporte de cadera. Atentamente Maria t vasquez
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 -   (Sant Celoni, Spain)
Eficacia y rapidez. Muchas gracias.
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 -   (Barcelona, Spain)
Me equivoqué de talla y muy amablemente me lo cambiaron y con una excelente rapidez. Gracias
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 -   (Wien, Austria)
Meine Fragen wurden sehr freundlich behandelt. Der Umtausch funktionierte reibungslos und rasch
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 -   (Cangas do morrazo, Spain)
Tuve que hacer varios cambios debido a las tallas, y el proceso fue rápido y sencillo
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 -   (Puerto de Sagunto, Spain)
Muchas gracias por todo y lsobre todo la rapidez y delicadeza en estos duros momentos .
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 -   (València, Spain)
Molt bé però malauradament no he pogut utilitzar-lo i l\'he retornat . Gràcies per la vostra atenció M lacuesta
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 -   (Pozuelo de Alarcón, Spain)
Excelente servicio. Muy precisos y profesionales. Cordiales en su atención.
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 -   (Cabanillas de la Sierra, Spain)
El servicio es perfecto. se preocupan y poco tiempo te dan soluciones
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 -   (El Escorial, Spain)
Todo muy bien
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 -   (Kwazulu Natal, South Africa)
Very nice product. Unfortunately it was much to big for my dogs elbows so offered no support just padding. The stitchiing had come loose on the chest strap so it was coming away from the one side. I need to stitch it back. Considering I shipped it all the way to Africa I am a bit dissapointed.
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 -   (Haro, Spain)
A la espera de la devolucion del primer producto que era mucho mas grande de lo esperado. El resto perfecto.
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 -   (Pamplona, Spain)
el cambio sencillo .traen uno se llevan otro
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 -   (Picasent, Spain)
Muy contenta con el trato y la profesionalidad recibido. Son rápidos y te resuelven los problemas en el menor tiempo posible. No dudaría en ponerme en sus manos otra vez. Gracias!
Score:  
 
 -   (Reus, Spain)
El cambio fue muy bien porque se llevaron el producto al mismo tiempo que me llegó el que necesitaba y siempre muy buena atención telefónica.
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 -   (Ripoll, Spain)
El canbio mut rapido ;muy bien agradecida
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 -   (Guadramiro, Spain)
muy bien...encantada.despues de la guerra q he dado.
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 -   (Collado Villalba, Spain)
Hubo un error en el pedido y me lo solucionaron con rapidez
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 -   (Madrid, Spain)
El cambio que realicé ha sido muy rápido. Estoy contenta con las gestiones
Score:  
 
 -   (Valencia, Spain)
Realicé un cambio de talla de la faja antigoteo y no tuve ningún problema. Recibí el producto al día siguiente y el mismo transportista se llevó el que devolvía. Fue todo fácil.
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 -   (Alcañiz, Spain)
muy bien
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 -   (Chiclana de la Frontera, Spain)
Muy atentos, servicio muy bueno, incluso con devoluciones.
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 -   (bouquemaison, France)
Attelle de très bonne qualité pour mon chihuahua de cinq moins...dans sa housse de protection
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 -   (Madrid, Spain)
No comments
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 -   (Pozuelo De Alarcon, Spain)
No comments
Score:  
 
 -   (Gelida, Spain)
le cambio fue rápido y eficaz
    How do I know which size I need?

    To select the correct size of any of our products on our Web site, you must simply go the page of the product that you are interested in purchasing and scroll down to the description.

    The sizes are indicated in the description of the product. Use the reference of the measurements, the breeds are just an indications; we also tell you how to take the measurements in order to select the right size.

    If you have any doubt between the choice of two sizes read the description to select the correct size.

    For braces in neoprene (for eg. knee, elbow, hock, carp, hip braces, etc.) there is always a certain margin due to the elasticity of the material itself, however, it is important to take the correct measurements as specified and follow the instructions for the size choice.


    How to return a product?

    You have 30 days from the order date to make a return. You can return the product you do not want as long as it is in perfect condition, without traces of hair, odours, dirt or signs of use.

    If you are in Spain and have a printer, you can manage your return directly and in an easy way in our returns section by clicking here: https://ortocanis.shipping-portal.com/rp/ 

    The cost of the return is 3,95 € and will be discounted directly from the refund of the article.

    If you are from anywhere else, or you don't have a printer, or you prefer shipping by your own the product back to us you just need to send the product you want to return to our office with any carrier you prefer. Within the package you need to add the product clean and in perfect conditions, the invoice or a note with your full name and order reference. The shipping address is:

    Ortocanis S.L.U.

    Riera d’en Matamoros Street 53, local
    08911 Badalona
    Spain

    IMPORTANT: The product must be returned in perfect condition, without traces of hair, odours, dirt or signs of use. In the event that the product received is not in perfect condition, a discount of between 0% and 50% of the amount to be returned may be made.

    If you have made the payment of your order by transfer or cash on delivery, we will need your IBAN and SWIFT / BIC account to make the payment.

    From the moment you make the return until we receive it, a few days may pass due to the postal management or the logistics company. Once we receive the returned product and verified that it is in perfect condition we will send you an email and we will proceed to refund the amount of the product within 5 to 7 days.


    How to exchange a product?

    You have 30 days to exchange the product

    If you want to make an exchange, you will have to place your order again with the size or product you need and return the product that you don't need.

    Ship back to us the package with the product clean and in perfect conditions, the invoice or a note with your full name and order reference. The shipping address is:

    Ortocanis S.L.U.

    Riera d’en Matamoros 53, local
    08911 Badalona
    Spain

    IMPORTANT: The product must be returned in perfect condition, without traces of hair, odours, dirt or signs of use. In the event that the product received is not in perfect condition, a discount of between 0% and 50% of the amount to be returned may be made.

    If you have made the payment of your order by transfer or cash on delivery, we will need your IBAN and SWIFT / BIC account to make the payment.

    From the moment you make the return until we receive it, a few days may pass due to the postal management or the logistics company. Once we receive the returned product and verified that it is in perfect condition we will send you an email and we will proceed to refund the amount of the product within 5 to 7 days.


    How can I trace by parcel and know when it will be delivered?

    Once the parcel has been shipped you will receive an email with the tracking number to follow the shipment and probable date of delivery.


    How long will it take to receive the product and how much are the mailing costs?

    We have various methods of shipment depending on the country from which the order is made (24/48 hours - 3/4 days - 10/14 days).

    You can check the couriers available and shipping times by adding the article in the basket, continue to finalise the order and enter your address.

    As soon as the address, the country and the postal code are entered, the web page will automatically show you the different couriers, prices and shipping times.

    Prior to confirming your order check that all the information of the address is complete to avoid delays or problems for the delivery of the parcel.


    How do I know if my order has been shipped?

    Once the order has been shipped you will receive an e-mail with the tracking number.

    You can check the status of your order by entering with you username in the ortocanis.com web site, here.

    At the top, on the right you must click on “Enter”. 

    To enter just put the email and the password sent to you automatically when you made the order.  Once you get into your account you can check the status of your order, the article you bought, etc…


    I have just made an order, but I made a mistake with the size, the address, the phone number…..how can I modify the order?

    We process all orders immediately upon receipt.

    If you made a mistake you must call us immediately at +34 930 219 323 so that we can check the order and change it before shipping it to you.

    We receive a very high number of emails every day, so if you email us to correct a wrong order, we cannot guarantee that the email will be read before the shipment of your order is made, therefore you should call us at +34 930 219 323 with your order reference at hand (a series of letters), your surname or email used, for quick identification of your order.


    How can I pay for my order?

    We have different payment methods depending on the country where the order is made. 

    In most cases, the following methods can be used:

    • Credit card
    • Bank transfer
    • Paypal
    • Payment upon receipt (available only for Spain and Portugal).

    As soon as you enter your address, country and postal code, the web page will indicate the different payment methods.


    At what time will the parcel be delivered?

    If you chose shipment by courier and not the postal service, the time of delivery depends on the courier's itinerary in your area.  

    By checking your tracking number the tentative time of delivery will be indicated.

    You can track your order with the email we have sent to you once the parcel have been shipped.

    I you chose shipment through the postal service, it will be delivered to you by the postman directly without prior notice.  

    If the postman cannot leave the parcel in your mail box due to its size, he/she will leave a notice in your mailbox for you to go and collect it directly in the post office.


    Does the courier call to deliver the parcel?

    If you chose delivery by courier service and not the post office, we cannot assure you that they will call you before delivery.  It always depends on how they have organised their itinerary in the area and the number of deliveries they have.

    I you chose shipment through the postal service, it will be delivered to you by the postman directly without prior notice.  

    If the postman cannot leave the parcel in your mail box due to its size, he/she will leave a notice in your mailbox for you to go and collect it directly in the post office.


    What happens if the courier delivers the parcel and I’m not home?

    Don't worry!

    You have to check the tracking number of your shipment. If the courier could not deliver there are two options:

    1- The parcel will have been left at a Parcel Shop (i.e. a shop, bar or gas station, etc.). 

    You have to check the address and opening times using the tracking number so to pick up the parcel directly there.

    2- The parcel will be delivered the day after at the same address.

    You must check your tracking number for the order to see where the parcel is in case the courier could not deliver it to you personally.

    I you chose shipment through the postal service, it will be delivered to you by the postman directly without prior notice.  If the postman cannot leave the parcel in your mail box due to its size, he/she will leave a notice in your mailbox for you to go and collect it directly in the post office


    I do not know how to put the product on my dog, where are the instructions?

    You will find the instructions on the same web page of the product, just by scrolling down to the description.


    For how long can I leave the product on the dog?

    We advise you to introduce any kind of product gradually.  In the first few days you should check for skin reactions or redness. We use soft materials to reduce rubbing to the minimum.

    In the case of any kind of lesion or wound you should remove the product and wait for the wound to be fully healed.

    For braces, it is advisable to put them on ten minutes before taking the dog for a walk so that the neoprene warms up, and keep it on for up to ten minutes after returning home.


    Can I wash the product?

    Yes!

    The product should be hand-washed in cold water to guarantee a long life.


    How are returns reimbursed?

    The returned product is checked to make sure it is clean and in as-new condition.

    Reimbursement is made in the 7 days after receipt of the packet, with the same system used for the purchase.

    If the product is not returned in perfect condition, and we have to clean it, the reimbursement procedure will take longer, moreover if it is not in as-new condition we will carry out only partial reimbursement.


    Can I come and try the product in the Ortocanis shop?

    We are not a shop in the traditional sense, we are an online shop and we ship our products from our offices in Badalona (Barcellona).

    We have an office with very little space available to deal with clients, however if necessary you can come to buy or pick up the products directly in the office.

     We do NOT carry out diagnoses or consultancies because we are not veterinary doctors. 

    We specialise in the products we sell and we can explain how they work even if all the information is shown directly in the web site.

    You should consult a vet for diagnosis before coming to us with indication of the product you need so that we can best help you.

    The time in the office to attend clients is very limited, so we suggest you to already have checked online the product you need with the sizing information.

    You do not need to phone to make an appointment but we do suggest you call us to ensure the product you need is in stock.